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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
349 ratings and 162 comments received in the last 90 days.
17 May 2024
Looked after very well
17 May 2024
Denis was helpful and answered all the queries I had.
10 May 2024
Superb
30 April 2024
My point of contact,Daniel, was polite, knowledgeable,and professional....an asset to the BMW team in Crawly.
26 April 2024
Elisha was great in coms and kept me updated throughout.
24 April 2024
I have dealt with BMW centre for over 20 years and the staff have always great to deal with.
23 April 2024
Steve always kept me up to date with how things were proceeding and he was very accommodating with personal circumstances. .
22 April 2024
Quick and easy
19 April 2024
James, Alan and Kelli were all very helpful, knowledgeable and friendly.
18 April 2024
Really happy with the delivery and purchase. We were kept up to date throughout the entire process. Car was presented to us beautifully and made it feel like a really special purchase.
16 April 2024
Completely satisfied with all aspects
04 April 2024
Bhaven really looked after me
29 March 2024
I was always kept informed and knew what was happening when. I didn't even have to wait a month to receive my car.
28 March 2024
James was great throughout the process, completely understanding our requirements and finding the perfect solution for us
22 March 2024
Once again, my experience at Gatwick Vines as very good and without any issues.
21 March 2024
Daniel was extremely helpful through the entire process.
21 March 2024
James Connelly, as always, was attentive, knowledgeable, helpful and engaged in making sure my husband and I received the best experience possible for our new car purchase.
19 March 2024
Alan and BMW Crawley have been brilliant
18 March 2024
Daniel was knowledgeable, responsive and answered all my questions. He has been in contact with me following picking the car up and I'd be happy to do business with him again.
18 March 2024
From the day I came to look for the car Jame the sales person I meet was friendly and helpful. Would recommend for any of my friends to speak to James.
15 March 2024
Friendly team, always helpful
14 March 2024
Friendly staff and very informative
07 March 2024
Excellent customer service. Everything done on time and as promised.
07 March 2024
Alan was a pleasure to deal with and everything ran smoothly.
04 March 2024
Very, couldn't have gone any smoother, I had nothing to worry about, Nathan dealt with everything for me.
04 March 2024
ALWAYS FEEL LOOKED AFTER BY STEPHEN, HE TRIES HIS BEST TO ACCOMMODATE THE PURCHASE SMOOTHLY.
02 March 2024
Everything was done for me; switching finance arrangements, handover arrangements of my car, number plates It really was made very easy. How much was Vines and how much was the Centre I am not sure but I am most grateful.
20 May 2024
Friendly and highly professional service. Always a pleasure to deal with Vines
20 May 2024
Service done on time agreed! Free car wash offered but left smeary and polish not buffed in correctly
20 May 2024
Kept me up to date during the service / MOT.
19 May 2024
Everything was done quickly and no issues at all
19 May 2024
Usual level of top quality service from friendly customer focussed personnel
19 May 2024
Worked well.
18 May 2024
Loyal 25 year vines customer - select few staff make the experience
14 May 2024
Polite staff, great servicing process and made everything hassle free
14 May 2024
Helpful and informative
09 May 2024
The recent service experience was excellent. The gentleman that looked after me was professional, friendly and kept me up to date with my car. Thank you
09 May 2024
Prompt, update phone calls and fault fixed as requested.
09 May 2024
Completely satisfied. To be honest nothing more to say other than I would have expected from a BMW dealership
09 May 2024
Good service, regular updates and met the time comitments made
09 May 2024
Knowledgable and welcoming.
08 May 2024
Very professional, great up to date communication. Happy all round!
07 May 2024
Staff were efficient and very helpful.
07 May 2024
The Drive train fault was found fixed without fuss and all done in one day after a recall issue so you had the car in for that and so i was happy and with practical approach to the total cost as you had that area of the car apart anyway.
06 May 2024
The centre is well managed, attentive staff, always happy to help, informative of progress.
06 May 2024
Happy with the service i recieved
05 May 2024
All work etc was done as expected
05 May 2024
No issues. All went very smoothly
05 May 2024
Vehicle fault sorted promptly & politely
04 May 2024
Good communication and thorough follow through of all points raised
01 May 2024
Prompt efficient service
30 April 2024
Great team experience from Gus sorting my insurance claim to meeting Alex recently arranging service fixtures on the car. To the tech chap it's the people that make up a company brand keeping it's reputation & the customer service returning again.
30 April 2024
Service experience was seamless.
30 April 2024
Very responsive
30 April 2024
Like i mentioned Everything was as i would have expected
27 April 2024
Excellent service
26 April 2024
I gave 5 Star ?? because the Service was perfection personified.
24 April 2024
The staff are always pleasant and I feel the service from a BMW dealer is hopefully worth paying for.
22 April 2024
Professional services
22 April 2024
Car returned on good time- BMW kept the keys and my car till the next day Paolo and other staff very friendly
22 April 2024
Service was very good
21 April 2024
Everything done as planned
21 April 2024
Car pick up essential for me as the carer of a disabled child
21 April 2024
Everything went very well but I wasn't able to have a courtesy car or collection/delivery service due to my not booking in a month ahead.
19 April 2024
I dealt with Gregory Shearer, Kirsty Jones and Dominic Tree who were all extremely helpful during the process of getting my car booked in.
17 April 2024
Problem addressed first time
17 April 2024
Job done on time, minimum fuss and superb staff
17 April 2024
All staff knowledgeable and very helpful. My car was in for a recall on EGR Cooler and I was able to wait and work in the upstairs area while I waited - so much easier than travelling home and returning to collect the car.
17 April 2024
Work carried out In stated time
17 April 2024
Great service all round, and the guy who collected and delivered my car was absolutely brilliant, you need more staff like him, first class
17 April 2024
Lovely staff and they returned the car the same day.
17 April 2024
Was really good car went it for a recall for the airbags and when I came to collect car the glove box was not working Alex got the car back into the shop and was rectified within 20 mins credit where credit is due
17 April 2024
Went above and beyond with an MOT issue.
15 April 2024
All staff I spoke to were helpful and friendly.
14 April 2024
It's more expensive than other places.
11 April 2024
Allways plesant and efficient staff
10 April 2024
Again the organisation done by Christoper McPhee was outstanding.
09 April 2024
efficient and timely management of my vehicle
09 April 2024
Gus took care of everything and everything was sorted on a timely basis.
09 April 2024
Good service
09 April 2024
Satisfied with service
07 April 2024
We had very poor communication and were not informed of the cost involved. It took eight days and then the garage wanted to spend more of our money.
05 April 2024
Gregory was very helpful and kept me updated throughout the time my BMW was with them.
05 April 2024
Always a great experience visiting Vines of Gatwick. Friendly knowledgable staff with that go the extra mile attitude. Can not fault them!
05 April 2024
Very happy and could not fault the service.
04 April 2024
Excellent service with no issues
04 April 2024
Service provided was excellent
04 April 2024
Satisfied with their service , but only if they can provide a courtesy car. Because they had my car over 10 days , surely they can do something about a courtesy car ?
04 April 2024
great experience, really helpful, went above and beyond
03 April 2024
No trained technicians available for three weeks. No courtesy car available and require transport to work etc.
03 April 2024
Friendly, efficient, helpful to have car collected/returned/cleaned.
02 April 2024
I have had the highest level of customer service from start to finish by the entire team
01 April 2024
Info given on service was concise & clear, however the 2 items I had highlighted for attention under warranty sometime before service were both not completed on day & will need a return visit (seat belt and rear pas' door grommet).
01 April 2024
The service team are great, welcoming and helpful. I know their hands are tied but my car came in for a recall on the egr and when I collected the turbo was wining. The service staff were helpful but now I need a new turbo.
01 April 2024
Nothing special.
28 March 2024
There was a problem. It was explained to me. The immediate impact was resolved as quickly as it could be. I was then told that steps had already been taken to prevent the problem reoccurring. Happy customer.
28 March 2024
fast, efficient and friendly from start to finish :)
28 March 2024
Good Customer care
27 March 2024
As always I was kept informed of progress and of the work being undertaken.
26 March 2024
Exceeded expectations - even included a video by text of the work being carried out.
26 March 2024
I was advised that they would not "release" my car to me as it had failed the MOT and the tyre needed to be replaced there are then. I was then forced to replace my tyre at the BMW centre which was over priced.
26 March 2024
All good
25 March 2024
Very satisfied, polite and efficient service receptionist, video sent by technician was informative, very comfortable waiting area with coffee and biscuits. Job completed in less time than I was quoted.
25 March 2024
Very happy with overall experience.
24 March 2024
Poor service from a service
24 March 2024
All good
24 March 2024
I waited while my vehicle was being serviced, I was able to some work in comfortable quiet surroundings and the car was delivered to me washed,vacuumed and on time . I was given a video of my vehicle being inspected which was useful and informative
24 March 2024
Very good once connected
24 March 2024
Work completed on time, kept well informed.
24 March 2024
Totally professional.
24 March 2024
The initial man I dealt with was arrogant and unwelcoming however one of his colleagues was above excellent and ended up being the person who took me to my car after the work had been completed
19 March 2024
Excellent five star customer service! Easy to book in. Regular updates during the day - thank you Callum for the comprehensive and helpful vehicle health check. Alexandra at the service desk was very professional, helpful and pleasant.
19 March 2024
As above - very professional people.
19 March 2024
Very smooth, and a quick turnaround
19 March 2024
Exceptional service and care. Nice people.
19 March 2024
Always go the extra mile. Gus Tosey was and always has been attentive, supportive annd looks after me ant every stage. A true asset to your company alongside Stephen Williams, who has been my point of contact for over 18 years.
19 March 2024
Vehicle was meant to be in for one day, but was not collected until circa 11am, and thus Service and MoT carried out too late to complete and return within the day, so return delayed until the following day.
19 March 2024
See above.
19 March 2024
As above
19 March 2024
I'd give you 5 stars but the car wash is always a bit rubbish!
19 March 2024
I brought the car in as my in-car (iDrive) computer screen doesn't work. I paid for the work, but it is still not fixed. I expect the engineers to have been sure the issue was resolved. I now have no satnav or radio, or bluetooth phone connection.
18 March 2024
No issues at all
18 March 2024
Very good customer service.
18 March 2024
Did what was needed to good standard
18 March 2024
I had a question about how to access something in the vehicle and the person dealing with me on the service side got a mechanic to come and explain what I needed to know ..... nothing was too much trouble. I loved the complimentary cleaning of my car
17 March 2024
See answer to Question 1.
14 March 2024
All work completed on time
14 March 2024
Nice friendly and in professional manner
14 March 2024
Again all helpful and efficient.
13 March 2024
Service complete, issues raised resolved
13 March 2024
They failed to keep me updated on progress and didn't produce the bodywork quote I asked for.
13 March 2024
Good service
13 March 2024
Excellent service
12 March 2024
The vines team are friendly and helpful and come across as genuine and the work on the car was all undertaken in the timeframe advised.
11 March 2024
I was completely satisfied
11 March 2024
Quite pleased but wait was a little longer than expected
11 March 2024
Service from Gus Tosey was 10/10. He is personable, efficient and managed to fit in an upcoming MOT saving me another visit. Car cleaning (outside only required) not checked, from inside (?), as significant, obstructive smearing on windscreen.
10 March 2024
Excellent, as always from start to finish, highly recommended!
08 March 2024
Have been using Vines for several decades now - both to buy cars and have them serviced. They are my local dealer and are always helpful and friendly. The servicing of my cars has always been easy and straightforward.
08 March 2024
auto check in didn't work no one contacted me regarding progress on the car i had to turn up and wait around. the fault i wanted checked was not satisfactorily answered
08 March 2024
Communication poor at the best of times
08 March 2024
Super friendly team, thank you
07 March 2024
Excellent customer service, smooth & efficient. Friendly & professional staff particularly the young man I met when I came to collect my car at the end of the day.
07 March 2024
I had my MOT check at Vines at Gatwick, requested to be told of any issues while there. I had waited 3-4 hrs, been given the check but been told nothing, then on half my way back to Twells the signals for the brake pads and the tyre pressures came up
07 March 2024
Arrival and greet was ok, perhaps a better customer qualification was required regarding the loan car. It was an EV and they have range issues
07 March 2024
Very pleased
07 March 2024
Staff went above and beyond to help
07 March 2024
Did the service required in the time stated
07 March 2024
Highly professional service from front of house and the technician explained everything in a way I understood whilst demonstrating his technical knowledge.
06 March 2024
Servicing , collection and return very efficient .
04 March 2024
The service advisors will go the extra mile to provide a top rate customer experience. Will continue to use for servicing, and would highly recommend to others.
04 March 2024
Again due to above difficulty in getting my instructions understood.
03 March 2024
Spoke to Service Department about the issue - car booked in and issue resolved quickly.
02 March 2024
Loved the complementary wash and vac; the video of the car underside (never seen before) was really useful and interesting
01 March 2024
Highly professional
01 March 2024
Very disjointed experience, would have been better to just deal with one person
01 March 2024
Great team
01 March 2024
Staff very friendly and knowledgable
01 March 2024
I worked at Vines on a laptop while waiting. Paulo was very help and got my car returned to me as soon as possible.
01 March 2024
Very, very welcoming and the guy who I sat with at the desk ran through everything and was straight forward very polite.
01 March 2024
Delivered as promised.
22 May 2024
made to feel very welcome by everybody A special mention for stephen williams who has been amazing since my first purchase roughly 12 years ago. thats why i keep going back.